Return & Refund Policy

At FirstWind Bag, we stand behind the quality of our products. Please read our return and refund policy carefully before making a purchase.

Return Window

We accept returns within 7 days of the delivery date. Items must be unused, in original condition, and in original packaging.

Eligible Returns

Items with manufacturing defects or damage upon arrival
Items that do not match the product description
Incorrect items received

Non-Eligible Returns

Items that have been used, worn, or washed
Items damaged due to improper use or accidents
Items with removed tags or altered packaging
Custom or personalized orders
Items returned without prior authorization

How to Request a Return

Contact us at qibin635@gmail.com or WhatsApp (International) +86-17868966800 within 7 days of delivery
Provide your order number and clear photos of the item
Wait for our return authorization and shipping instructions
Ship the item back using a trackable shipping method

Refunds

Once we receive and inspect the returned item, we will process your refund within 2–3 business days. Refunds will be issued to the original payment method (PayPal or credit card).

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or our error. Original shipping fees are non-refundable.

Exchanges

If you received a defective or incorrect item, we are happy to arrange an exchange. Please contact us within 7 days of delivery.

Contact Us

For any questions about returns or refunds, please reach out:
📧 qibin635@gmail.com
💬 WhatsApp (International): +86-17868966800