Frequently Asked Questions (FAQ)
Frequently Asked Questions
🛍️ Product Questions
Q: What types of products do you sell?
A: We specialize in home relaxation accessories and ergonomic wellness gadgets, including back & lumbar stretchers, foot massage slippers, eye relaxation cushions, targeted pressure relief tools, and portable office-friendly relaxation accessories.
Q: What materials are your products made of?
A: We use eco-friendly, skin-friendly, and durable materials that pass strict safety testing. All materials are selected for safe daily skin contact and long service life.
Q: Are your products medical devices?
A: No. All our products are intended solely for casual daily stretching and home comfort experience. They are not certified medical devices and cannot diagnose, treat, cure, or prevent any disease or injury. If you have serious health conditions, please consult a healthcare provider before use.
Q: Is there a color difference between the photo and the real item?
A: All photos are real product shots. Slight color differences may exist due to screen display settings — please refer to the actual item received.
💳 Order & Payment
Q: What payment methods do you accept?
A: We accept credit cards and PayPal payments.
Q: Can I change or cancel my order?
A: Order modification or cancellation is available before shipment. No changes are allowed once the order has been shipped.
🚚 Shipping & Delivery
Q: When will my order be shipped?
A: Orders are shipped within 1–3 business days. A tracking number will be sent to your email after shipment.
Q: How long does international delivery take?
A: Standard international delivery takes 7-15business days. Delivery may be delayed due to customs clearance.
Q: How is shipping cost calculated? Who pays for customs duties?
A: Shipping cost is automatically calculated at checkout based on your location and package weight. Import duties and taxes are the buyer's responsibility.
🔄 After Sales
Q: What if I receive a defective item?
A: Please contact us within 7 days of delivery with product photos. We offer a free replacement, exchange, or full refund.
Q: Do you support returns?
A: 15-day returns are accepted. Items must be unused with original packaging intact. Return shipping fees are paid by the buyer.
Q: How long does a refund take?
A: Refunds are processed to your original payment method. PayPal takes 1–7 business days; credit cards take 3–15 business days.
📦 Tracking & Usage Tips
Q: How can I track my package?
A: Track your order on your account page, or use the tracking number on the carrier's official website.
Q: How do I use the products safely?
A: Please follow the instructions included with each product. Start with gentle use and gradually adjust intensity to your comfort level. Discontinue use if you experience any discomfort.
Q: How do I clean and maintain the products?
A: Wipe with a clean dry or slightly damp cloth. Avoid soaking in water or using harsh chemical cleaners. Store in a cool, dry place when not in use.
📞 Contact Us
📧 Email: qibin635@gmail.com
💬 WhatsApp (International): +86-17868966800
We typically respond within 24–48 hours.