Frequently Asked Questions (FAQ)
Frequently Asked Questions
🛍️ Product Questions
Q: What is the handbag made of?
A: It is made of premium oxford cloth and nylon material — wear-resistant, waterproof, and durable for daily use.
Q: What is the size and capacity?
A: You can find the exact L×W×H dimensions on the product page. It fits your phone, wallet, cosmetics, and daily essentials.
Q: Does it have compartments and zipper closure?
A: Yes. It comes with a main compartment and inner pockets for neat storage. The main pocket uses a zipper closure for security.
Q: Is there a color difference between the photo and the real item?
A: All photos are real product shots. Slight color differences may exist due to screen display settings — please refer to the actual item received.
💳 Order & Payment
Q: What payment methods do you accept?
A: We accept credit cards, PayPal paymens.
Q: Can I change or cancel my order?
A: Order modification or cancellation is available before shipment. No changes are allowed once the order has been shipped.
🚚 Shipping & Delivery
Q: When will my order be shipped?
A: Orders are shipped within 1–3 business days. A tracking number will be sent to your email after shipment.
Q: How long does international delivery take?
A: Standard international delivery takes 5–10business days. Delivery may be delayed due to customs clearance.
Q: How is shipping cost calculated? Who pays for customs duties?
A: Shipping cost is automatically calculated at checkout based on your location and package weight. Import duties and taxes are the buyer's responsibility.
🔄 After Sales
Q: What if I receive a defective item?
A: Please contact us within 7 days of delivery with product photos. We offer a free replacement, exchange, or full refund.
Q: Do you support returns?
A: 7-day returns are accepted. Items must be unused with original packaging intact. Return shipping fees are paid by the buyer.
Q: How long does a refund take?
A: Refunds are processed to your original payment method. PayPal takes 1–7 business days; credit cards take 3–15 business days.
📦 Tracking & Maintenance
Q: How can I track my package?
A: Track your order on your account page, or use the tracking number on the carrier's official website.
Q: How do I maintain an oxford cloth & nylon bag?
A: Keep away from sharp objects and oil stains. Clean with a dry soft cloth, and store in a dust bag when not in use.
📞 Contact Us
📧 Email: qibin635@gmail.com
💬 WhatsApp (International): +86-17868966800
We typically respond within 24–48 hours.